Thank you for shopping with us. We are committed to delivering your jewelry safely and as quickly as possible. Please review our shipping policy below.

Order Processing

• All orders are processed within 1–3 business days after payment has been confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods, promotions, or holiday seasons, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

• Domestic Shipping: 2–7 business days
• International Shipping: 7–21 business days

Please note that these are estimated delivery times and may vary depending on your location, courier delays, customs processing, or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can monitor your shipment.

International Orders

International customers may be responsible for any customs duties, import taxes, or other fees imposed by their country's customs authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.

Delivery Delays

While we work with trusted shipping partners, delivery times cannot be guaranteed. We are not responsible for delays caused by:

• Courier service disruptions
• Weather events
• Customs clearance
• Incorrect or incomplete shipping information provided by the customer

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for packages delivered to an incorrect address provided during checkout.

If you notice an error, please contact us immediately. We will do our best to update your shipping details before your order is dispatched.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and assist you with an appropriate resolution.

Signature on Delivery

For high-value jewelry orders, a signature may be required upon delivery to ensure your purchase arrives safely.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are happy to assist you.