Last Updated: July 9, 2026

At Gemray Jewels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely through our payment providers)
• Order history

Automatically Collected Information

We may automatically collect certain information, including:

• IP address
• Browser type and device information
• Pages viewed
• Time spent on our website
• Referral website
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Deliver your purchases
• Provide customer support
• Respond to enquiries
• Send order confirmations and shipping updates
• Improve our website and customer experience
• Detect and prevent fraud
• Comply with legal obligations

With your consent, we may also send promotional emails about new jewelry collections, special offers, and exclusive promotions. You may unsubscribe at any time.

3. Payment Information

We do not store your full credit card or payment details.

All payments are processed securely through trusted third-party payment providers using encrypted technology.

4. Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyse website traffic
• Enhance your shopping experience

You can manage or disable cookies through your browser settings; however, some website features may not function correctly.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers who help us operate our business, including:

• Payment processors
• Shipping and courier companies
• Website hosting providers
• Marketing and email service providers
• Analytics providers

These service providers may only use your information to perform services on our behalf.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, misuse, or loss.

While no online transmission is completely secure, we use industry-standard security practices to safeguard your information.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Meet legal and accounting obligations
• Resolve disputes
• Enforce our agreements

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Request information about how your data is used

To exercise any of these rights, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with the revised "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Gemray Jewels
184 Main Rd E
St Albans, Victoria 3021
Australia

Email: info@gemrayjewels.com